Reliable Post-Production Support for SAP VIM at Elmos Semiconductor SE
QPES is an experienced OpenText partner and authorized reseller with a track record of delivering scalable, secure, and compliant solutions across multiple industries and geographies.
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Customer
Elmos Semiconductor SE is a leading semiconductor manufacturer operating highly integrated, business-critical SAP landscapes. Following the go-live of SAP S/4HANA Vendor Invoice Management (VIM), Elmos required dependable post-production support to ensure system stability and uninterrupted finance operations.
Challenge
After go-live, Elmos needed a support partner capable of ensuring stable operations in a production-critical environment. Vendor invoice processing plays a central role in daily business operations, and even minor disruptions can have a significant impact.
Key expectations included:
- Fast and reliable response to production incidents
- Deep expertise in SAP VIM on S/4HANA
- Clear, transparent communication
- A professional and dependable support team
- A single point of contact for coordination
Solution
QPES AG provided dedicated post-production (hypercare) support for SAP VIM on S/4HANA. The engagement was designed to deliver responsive, high-quality support while minimizing disruption to Elmos’ daily operations.
The support approach included:
- A dedicated post-production support team with senior consultants
- A single, designated point of contact
- Root-cause analysis and reliable issue resolution
- Clear and transparent communication throughout the support period
- Flexible access to expertise as required
Support services were delivered efficiently within agreed working hours, ensuring stability and continuity of finance processes.
Results
“QPES has provided an excellent support experience in 2025, with fast response times and a highly professional team. Communication is clear and transparent, enabling reliable and effective solutions and driving a high level of overall satisfaction with QPES support.”
Murat Bayram, Project Manager, Elmos Semiconductor SE.
As a result, Elmos experienced stable post-go-live operations and high confidence in the support provided.
Customer Value
With QPES as a post-production support partner, Elmos achieved:
- Stable and reliable SAP VIM operations after go-live
- Reduced risk of invoice processing disruptions
- Quick and professional handling of production issues
- A smooth and trustworthy collaboration experience
Why QPES
QPES combines deep SAP and OpenText expertise with a structured, customer-centric support model. For Elmos Semiconductor SE, this meant dependable post-production support, clear communication, and a partner fully aligned with business-critical priorities.